Welcome to eHub SVG’s privacy policy. eHub respects your privacy and is committed to protecting your personal data.

  1. Introduction

This privacy policy tells you how the eHub and its affiliates use your personal data when you visit our website, interact with us, and buy our goods and services.

It also tells you about your privacy rights and how the law protects you.

It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data.

This privacy policy was last updated on 4th of May 2020 and historic versions can be obtained by contacting us.

If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this privacy policy. See How to contact eHub about privacy below.

  2. Our website the eHub business and affiliates?

Our website at ehubsvg.com acts as a third-party organization which sells grocery products from grocery supermarkets in SVG. The goods purchased on the website are then delivered to the consumers. This website is family friendly, but is not intended for children and we do not knowingly collect data relating to children.

eHub SVG is a legal entity:

  • eHub SVG located at Fair Hall, St.George, Saint Vincent & the Grenadines.

eHub SVG is the data controller responsible for this website and any handling of personal data carried out by or on behalf of eHub SVG and its affiliate supermarkets.

eHub SVG and its affiliate supermarkets work collaboratively to provide great grocery goods to eHub customers in SVG, and they may sometimes be acting as joint data controllers. When we mention β€œeHub”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the eHub SVG business responsible for processing your data.

  3. Personal data which we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about our wonderful customers (you!) and visitors to the eHub website. This personal data falls into these categories:

Identity Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.

Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.

  4. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or through chat or social media.

This includes personal data you provide when you:

  • make enquiries or request information be sent to you;
  • create an account on our website;
  • order our products or services;
  • ask for marketing to be sent to you;
  • engage with us on social media;
  • enter a competition, promotion or survey;
  • contact customer services; or
  • leave comments or reviews on our products or services (please be kind!).

Most commonly, we will use your personal data in the following circumstances:

  5.  How we use your personal data

  • Where we need to perform/ fulfill the order for you. For example, when you purchase our products, that’s an order.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, when we carry out fraud screening as part of the check-out process.
  • Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.

Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it, for example in relation to sending certain direct marketing communications. Where our legal basis is consent, you have the right to withdraw consent any time.

  6. Cookies

Cookies help ehubsvg.com work better and provide lots of help in the background to make the process of being a moo.com customer a lot easier. You’d miss a lot of these things if they were gone – like it being easy to log in and move from page to page, and things staying in your cart while you go off and look at other pages.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in this privacy policy. We may also share your personal data if the law otherwise allows it.

We may share personal data with the following categories third parties:

  • Suppliers and Grocery providers (such as local supermarkets and courier services);
  • auditors and professional advisers like bankers, lawyers, accountants and insurers; and
  • government, regulators and law enforcement.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  8. Payment information

eHub SVG uses third party payment processors Stripe to process payments made for products and services via the Website. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards (which are high!) and your billing information (which is only used by these payment processors for the purpose of performing fraud protection)

We only store the tokens required to identify the transaction with Stripe, issue refunds and identify transactions made using Stripe.

  9. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  10. Third-party links

This website may include links to third-party websites, plug-ins and applications (for example, the ability to sign in with Facebook). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Your Rights

By visiting the My Details page in your User Area, you can access, correct, change, and delete certain personal information associated with your account.  If you need further assistance, you can contact us using the details in the “Further questions and contacts” section of this policy to request any of the following:

  • confirm whether or not personal data about you is being processed; 
  • provide you with further details about how we process your personal data;
  • provide you with a copy of any data which we hold about you; 
  • withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data;
  • consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing);
  • request to update or delete personal data which we hold about you; 
  • restrict the way that we process your personal data;
  • consider any valid request to transfer your personal data to a third party provider of services (data portability); and

We will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding.

  12. How to contact eHub about privacy

If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us at admin@ehubsvg.com.

If you need help about our products and services, or this website generally, please contact us here.

  13. A little request from eHub to you

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by updating your account. Thank you.

  14. Changes to this privacy policy

In an attempt to keep improving service, you may see little updates to our privacy policy over the coming months. Be sure to check in and have read every now and then. Thank you.

Β© eHub 2020